A few months after a new upscale restaurant opened in Jacksonville Beach, its owners noticed something unexpected. The outdoor dining tables they had purchased from G&S Restaurant Equipment & Supplies were beginning to develop white specks.
For many restaurant operators, a problem like that can turn into weeks of back-and-forth with a supplier while customers continue dining around damaged furniture. G&S took a different approach.
The company immediately refunded the full purchase price, allowed the restaurant to continue using the tables while replacements were arranged, sourced replacement tables from another manufacturer, delivered the new tables and picked up the defective ones, all while working around the restaurant's schedule to avoid disrupting operations.
For Ruben Mirensky, president of G&S Restaurant Equipment & Supplies, situations like this define what customer service is all about.
"Things don't always work out perfectly. It is when there is a problem that customers get to appreciate the difference between a company that unconditionally stands behind the products they sell and those with a shorter view forward."
The restaurant ultimately chose to purchase its replacement tables from G&S.
"The customer was extremely pleased. Sometimes it is not as important for everything to work well as it is the response when things don't go well. Our response was immediate, taking into consideration the customer's needs, solving the issue with minimum disruption to the restaurant's operations and making sure they got exactly what they wanted."
That commitment to standing behind every customer extends well beyond one project. Whether a business is opening its first food truck, expanding into a second location or building a restaurant from the ground up, G&S strives to be more than an equipment supplier. The company aims to be a trusted partner from concept to completion.
From Major Equipment to Everyday Essentials
No two commercial kitchens are alike. A food truck owner launching a new concept has very different needs than the chef of a busy beach restaurant preparing for tourist season. School cafeterias, neighborhood cafés, caterers and institutional kitchens each face unique challenges, but they all need reliable equipment, knowledgeable guidance and dependable service.
G&S offers a comprehensive selection of commercial refrigerators and freezers, ovens, fryers, prep tables, shelving and other major equipment. Customers also find the everyday essentials that keep kitchens operating efficiently, including cookware, utensils, smallwares and disposable products.
Instead of juggling multiple suppliers, many operators appreciate having one trusted source for virtually everything their kitchen needs.
Fast Delivery When Time Matters
In foodservice, delays can quickly become costly. Whether preparing for opening day or replacing equipment during the busiest season, waiting weeks for critical items often isn't an option.
That's why G&S offers next-day delivery on in-stock items, with many additional products available within three to four days and delivered directly to customers. Fast access to equipment and supplies helps businesses stay on schedule while minimizing downtime.
A True Turnkey Partner
Choosing commercial kitchen equipment is a significant investment, and selecting the right products isn't always straightforward. G&S works with customers from the earliest planning stages through completion, helping them compare options, answer questions and find solutions that fit their operation and budget.
Mirensky believes that level of involvement is what sets G&S apart.
"Service and the fact that we can give a turnkey option to our customers. Everything from the design of a beautiful front of the house that will make the restaurant customers have a beautiful dining experience and an efficient back of the house, where kitchen personnel can work comfortably and efficiently."
Whether customers need a few replacement items or a fully designed commercial kitchen, G&S aims to make the process as seamless as possible.
Shop Your Way
Some customers know exactly what they need and appreciate the convenience of ordering online. Others prefer to visit a showroom, compare products in person and talk through their options with experienced professionals.
G&S makes both easy.
Customers can shop through the company's e-commerce website with seamless online ordering or visit the showroom to explore products and speak with knowledgeable team members face to face.
Today, customers can visit G&S at 520 Myrtle Ave. Beginning September 14, customers are invited to the company's new location at 4680 Blanding Blvd., offering even more opportunities to discover products and connect with the team.
Celebrate the Grand Opening
Mark your calendar for September 14 and join G&S Restaurant Equipment & Supplies for the Grand Opening celebration at its new Blanding Boulevard location.
Guests can take advantage of special promotions, exclusive in-store purchase discounts and the opportunity to explore the company's extensive selection of commercial kitchen equipment and supplies while meeting the knowledgeable professionals behind the business.
Whether you're outfitting a brand-new food truck, replacing equipment for a busy restaurant or designing a complete commercial kitchen, G&S Restaurant Equipment & Supplies is ready to help with the products, service and expertise to keep your operation running strong.